Established in 1969 by the Troops, General Hospital of Heilongjiang Province Land Reclamation Bureau is a large Grade-III Level-A comprehensive hospital integrating medical treatment, teaching, scientific research, prevention, rehabilitation, healthcare and first aid. The hospital covers an area of 137,000 m², and the building area reaches 105,000m². It has one comprehensive outpatient building and 5 inpatient buildings, offers 1,320 beds, and has 1,172 employees including 960 health workers and over 300 with senior professional and technical titles. It has set up over 50 clinical and medical departments, among which the tumor treatment, rehabilitation treatment, brucellosis treatment, minimally invasive surgery department and cardiovascular treatment have become leading specialized departments in Heilongjiang.

The Rehabilitation Department was set up in 2003, and has an independent rehabilitation building of nearly 11,200m², 150 inpatient rooms and 160 beds accounting for 24% of the total of the hospital. It has over 110 workers in the department, and among them there are 19 rehabilitation doctors, 22 nurses and 73 rehabilitation therapists. It is the rehabilitation department of largest scale and most complete facilities in the comprehensive hospitals in the three provinces in Northeast China.

Range of service of the Rehabilitation Department: various cerebrovascular diseases, hemiplegia, monoplegia and diplegia caused by brain trauma, paraplegia caused by spinal cord injury or surgery; rigidity after fracture and joint operation, functional restoration; non-surgical treatment for neck, shoulder, back, waist and leg pain, cervical spondylosis and protrusion of lumbar intervertebral disc; treatment for humpback, AS and idiopathic scoliosis.

The hospital signed cooperation agreement with OKEWAY in August 2016 for CARF accreditation. Over the preparation of 15 months, OKEWAY assisted the hospital in administration management, rehabilitation service and soft/hard environment optimization through standard training and constant improvement. The hospital received official CARF survey in January 2018.

Project progress management: carry out works as per the schedules.

Documentation preparation: check existing systems and match with CARF standards for modification and forming comprehensive hospital systems.

Survey and instructions from CARF officials: Ms. Chris from CARF visited the hospital in May 2017, conducted interviews and trainings for administrative and clinical personnel, and proposed suggestions for improvement.

uSPEQ: obtain input from patients      Ward training support                                                    Complete documentation                         Set up team meeting room 

2017: completed system introduction, accessible environment reconstruction and rehabilitation service improvement and other works in seven phases. 

With assistance from OKEWAY and with efforts of all members, effective improvement in rehabilitation service, business, quality and safety have been made. The hospital obtained three-year CARF accreditation in 2018.

“CARF is like a software system developed by western country. We purchase this system to install the concepts of CARF into our brains.”

“CARF has greatly changed our leadership and management. From excellence management, cultural diversity, service accessibility, to resource support, risk and safety, and rehab service, the six committees have made great efforts. I feel that the entire hospital is motivated to seek benefits for our employees and to provide convenience to our patients.”

“During the preparation process, we get familiar with CARF and benefit from CARF. Surely our patients benefit the most. At present we have established the CARF work framework and in the future we will continue our efforts.”

“Currently we may be tired or confused of our work, and I believe the cause is the gap between our actual conditions and CARF requirements. For better work, we need perfect our system, need better education for our rehab practitioners even from school, need integration of information technology system and rehab work, and need coverage of medical record management for individualized rehab. Recognizing the gap, analyzing for the cause, formulating rectification measures and implementing the plan for improvement, that is totally in line with the concept of CARF!”

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